Privacy Policy

1. Introduction

This Privacy Policy explains how Creatively Curious Therapy (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or use our services.

We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Creatively Curious Therapy is operated by Lydia Freeman, a sole trader based in the United Kingdom. We act as the data controller for the personal data we collect. If you have any questions about this policy or how your data is handled, please contact:
info@creativelycurioustherapy.co.uk

3. The Information We Collect

We may collect and process the following information:

a. Information you provide directly

• Your name, email address, and phone number (for bookings, enquiries, or mailing list sign-up)

• Payment details entered via Stripe (these are processed securely by Stripe — we do not store your card details)

• Any information you share during correspondence or forms on the website

b. Information collected automatically

When you visit our website, basic technical information is automatically collected (such as your IP address, browser type, and time zone). This helps us maintain website security and performance. We do not use analytics tools like Google Analytics or Meta Pixel.

4. How We Use Your Personal Data

We process your personal data only when we have a lawful basis to do so.

5. Data Sharing

We do not sell or rent your personal data. We may share your data with trusted service providers who help us run our business, including:

• Hostinger – website hosting and email services

• Stripe – secure payment processing

• Mailchimp – email newsletters and updates

• WhatsApp – communication within private community or client groups

These third parties only process data on our behalf and are bound by data protection agreements.

6. Data Retention

We keep your personal data only for as long as necessary:

• Booking and payment records: 6 years, in line with UK tax law

• Mailing list data: until you unsubscribe or withdraw consent

• Enquiry or contact form data: up to 12 months after last contact

After these periods, data is securely deleted or anonymised.

7. Cookies

Our website uses essential cookies to ensure it functions properly. These do not track your activity or store personal information.

If we introduce non-essential cookies (for example, analytics or marketing), we will display a cookie consent banner and ask for your permission before using them.

8. Data Transfers

We primarily store and process your data within the UK. However, some of our service providers (for example, Mailchimp) may transfer data outside the UK or EEA. In these cases, your data is protected through Standard Contractual Clauses or equivalent safeguards approved by the UK government.

9. Your Rights

You have the following rights over your personal data:

• The right to be informed about how your data is used

• The right of access to your personal data

• The right to rectification of inaccurate data

• The right to erasure (“the right to be forgotten”)

• The right to restrict processing

• The right to data portability

• The right to object to certain uses of your data

• Rights related to automated decision-making and profiling (we do not use automated profiling)

To exercise any of these rights, please contact us at info@creativelycurioustherapy.co.uk.

If you are not satisfied with our response, you can raise a concern with the Information Commissioner’s Office (ICO): www.ico.org.uk

10. Information Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

No online system can be completely secure, but we work with reputable providers and use encrypted connections to protect your data.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The most recent version will always be available on our website with the date of the latest revision.

Last updated: November 2025

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact: info@creativelycurioustherapy.co.uk